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Shipping & Returns

Shipping Policy

At Bella Dorato, we are committed to providing a seamless and efficient shopping experience for our customers. Our Shipping Policy outlines important information regarding the shipping process, delivery times, and related details. Please read the following policy carefully before making your purchase.

1. Shipping Methods: We offer a variety of shipping methods to accommodate different preferences and delivery needs. Available shipping methods may vary depending on your location and the items in your order. At checkout, you will have the option to select from the following shipping methods:

  • Standard Shipping: Our standard shipping option typically delivers orders within [13] business days within the domestic region.

  • Express Shipping: For customers who require expedited delivery, we offer express shipping with faster delivery times. Please note that additional fees may apply for express shipping.

2. Processing Time: Orders are processed and shipped within [8] business days from the date of purchase, excluding weekends and holidays. Please note that processing times may vary during peak seasons or promotional events. Once your order has been processed and shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.

3. Domestic Shipping (Within [USA]): For orders shipped within [USA], we partner with reliable shipping carriers to ensure timely and secure delivery. Delivery times may vary depending on your location and the shipping method selected. Please refer to our shipping options at checkout for estimated delivery times to your area.

4. International Shipping: We offer international shipping to select countries worldwide. International shipping fees and delivery times may vary depending on the destination and the shipping method selected. Please note that customers are responsible for any customs duties, taxes, or import fees imposed by the destination country. For more information on international shipping rates and delivery times, please contact our customer service team.

5. Order Tracking: Once your order has been shipped, you will receive a tracking number via email to track the status of your delivery. You can use this tracking number to monitor the progress of your shipment and receive real-time updates on its location and estimated delivery date.

6. Shipping Address: Please ensure that your shipping address is entered correctly during checkout to avoid any delays or delivery issues. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. If you need to update or modify your shipping address after placing your order, please contact our customer service team as soon as possible.

7. Shipping Restrictions: Some items may be subject to shipping restrictions or regulations based on the destination country or region. We reserve the right to cancel orders or adjust shipping methods for items that are not eligible for shipment to certain locations. Additionally, please note that we do not ship to P.O. boxes or APO/FPO addresses.

8. Contact Us: If you have any questions, concerns, or special requests regarding shipping, please don't hesitate to contact our customer service team. You can reach us via email at [support@belladorato.com] or through our contact form on the website. We are here to assist you and ensure that your shopping experience with Bella Dorato is exceptional.

9. Policy Updates: Bella Dorato reserves the right to update or modify this Shipping Policy at any time without prior notice. Any changes to the policy will be reflected on this page, so we encourage you to review it periodically for updates.

Thank you for choosing Bella Dorato for your abaya shopping needs. We appreciate your trust and support, and we look forward to serving you with excellence.

Return & Exchange Policy

At Bella Dorato, we strive to ensure that every customer is completely satisfied with their purchase. Our Return & Exchange Policy is designed to provide you with peace of mind and flexibility when shopping with us. Please review the following policy carefully before making your purchase.

1. Eligibility for Returns & Exchanges:

  • We accept returns and exchanges on eligible items within [8] days from the date of purchase.

  • To be eligible for a return or exchange, items must be unused, unworn, and in their original condition with all tags and packaging intact.

  • Certain items, such as personalized or customized products, may not be eligible for return or exchange. Please refer to the product description or contact our customer service team for more information.

2. Initiation of Returns & Exchanges:

  • To initiate a return or exchange, please contact our customer service team within the specified return period. You can reach us via email at [returns@belladorato.com] or through our contact form on the website.

  • In your return request, please include your order number, the reason for the return or exchange, and any relevant details about the item(s) you wish to return or exchange.

3. Return & Exchange Process:

  • Once your return or exchange request has been approved, you will receive further instructions on how to proceed. This may include shipping the item(s) back to us using a tracked shipping method.

  • Please ensure that returned items are securely packaged to prevent damage during transit. We recommend using the original packaging if possible.

  • Customers are responsible for any return shipping costs unless the return is due to a mistake on our part or a defective item.

4. Refunds & Store Credit:

  • For eligible returns, we offer refunds in the original form of payment or store credit, whichever you prefer.

  • Refunds will be processed within [9] business days upon receipt and inspection of the returned item(s). Please note that it may take additional time for the refund to reflect in your account, depending on your payment method and financial institution.

5. Exchange for Different Size or Color:

  • If you would like to exchange an item for a different size, color, or style, please indicate your preference in your exchange request.

  • Exchanges are subject to product availability. If the requested item is not available, we will issue a refund or store credit for the returned item(s).

6. Non-Returnable Items:

  • Certain items may not be eligible for return or exchange due to hygiene reasons or other restrictions. These may include but are not limited to intimate apparel, accessories, and items marked as final sale.

  • Please review the product description and contact our customer service team if you have any questions about the eligibility of specific items for return or exchange.

7. Contact Us:

  • If you have any questions, concerns, or issues regarding returns or exchanges, please don't hesitate to contact our customer service team. We are here to assist you and ensure that your experience with Bella Dorato is exceptional.

Thank you for choosing Bella Dorato for your abaya shopping needs. We appreciate your trust and support, and we are committed to providing you with the highest level of service and satisfaction.

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